Frequently Asked Questions
What standard of lock mortise is this?
This is the standard ANSI mortise. It is suitable for more than 90% of locks in the market, making it very easy and convenient to replace old locks with our system.
Is it difficult to install these door locks?
They are designed for easy installation. We also provide comprehensive tutorials and guides to assist you during the installation process.
Can you provide samples?
Yes, we can provide samples. The sample charge can be deducted from your total when you place a bulk order in the future.
What products can I purchase from you?
We offer a wide range of security solutions including Hotel Door Locks, Fingerprint Digital Locks, WIFI/Bluetooth Smart Locks, Face Recognition Locks, and various accessories.
What is the typical delivery timeframe?
Sample orders typically take 5-7 working days. Bulk orders are usually delivered within 25-30 working days after receipt of payment.
What kind of after-sales service do you provide?
We offer a one-year warranty covering factory defects, which includes product training, partial repairs, and technical support/spare parts during the warranty period.
Wipan Lock
