Frequently Asked Questions
What is the warranty period for this smart lock?
We offer a free replacement service for quality-related issues within two years. Please note that shipping fees are not included in this replacement service.
What unlock methods does this smart lock support?
This smart lock supports multiple advanced unlocking methods, including 3D Face Recognition, Finger Vein Recognition, Fingerprint, Password, and IC Card.
Is this lock suitable for aluminum doors?
Yes, the design is specifically optimized for a wide range of doors, including slim-profile aluminum doors, ensuring both security and a clean aesthetic.
How does finger vein recognition differ from traditional fingerprint?
Finger vein recognition identifies the unique vein patterns under the skin. It is more secure than traditional fingerprint sensors and works well even if fingers are dry, wet, or slightly damaged.
Does the lock include a camera and storage?
Yes, it features integrated video capabilities and supports memory cards for home security monitoring and data storage.
How do I request a replacement if the product fails?
Simply contact our support team with your order details and a description of the issue. Once verified, we will arrange for a replacement unit to be sent.
Wipan Lock
