FAQ
Q
Is the manufacturer a factory or a trading company?
It is a factory mainly manufacturing smart locks.
Q
What is the minimum order quantity (MOQ)?
The MOQ is 1 piece.
Q
Are customization and OEM/ODM services acceptable?
Yes, logo printing on the lock and custom OEM/ODM services are fully supported and welcomed.
Q
What is the delivery time?
Samples are prepared within 2 working days, and quantity orders typically take about 7 to 15 days.
Q
What should be done when the battery runs out?
The device features a low battery alarm, allowing you to use the card to unlock about 200 times after the alarm starts. If it is completely out of power, you can use the backup mechanical key to open the door, or connect a power bank via the emergency port to charge it and unlock before replacing the batteries.
Q
What are the key advantages of these products?
Developed with over 15 years of industry experience, these designs align closely with market trends and installation requirements. Professional technical support is available to assist with any challenges encountered during installation or daily operation.