Frequently Asked Questions
Q: Is the manufacturer a factory or a trading company?
A: We are a factory mainly manufacturing smart locks, providing direct-from-factory production.
Q: What is the Minimum Order Quantity (MOQ)?
A: The MOQ is 1 piece, allowing you to sample and test the product features before bulk ordering.
Q: Is customization or OEM/ODM support available?
A: Yes, we provide full support for printing your logo on the lock, along with dedicated OEM and ODM services.
Q: What is the estimated delivery time?
A: Samples are ready within 2 workdays, while volume orders typically require 7 to 15 days.
Q: What happens when the battery runs out?
A: The device alerts you with a low battery alarm. Once triggered, the card can still unlock the door about 200 times. If the power runs out completely, you can use the physical backup key or connect a power bank via the external USB port to power the lock and replace the batteries.
Q: How is technical quality and support assured?
A: With over 15 years of industry experience, we understand market standards. We maintain a professional technical support team to resolve any queries regarding installation, setup, or general usage.