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Company Profile
Frequently Asked Questions
Q: What is the warranty period and after-sales service?
A: We offer a 3-year free warranty and lifetime technical support. If there is any quality problem, we will send replacement parts for free or arrange compensation. Our after-sales team responds within 12 hours.
Q: What is the MOQ for your smart lock? Can I order 1 piece?
A: We have no MOQ restrictions. You can purchase samples for testing at any time, and bulk orders receive more favorable pricing.
Q: Can I customize the smart lock with my logo and packaging?
A: Yes, we support OEM & ODM services. You can freely customize brand logos, packaging boxes, functions, and accessories.
Q: What is the lead time for production and shipping?
A: Samples: 7-10 working days. Bulk orders: 15-30 working days depending on customization. We ship by sea, air, or express.
Q: Is your smart lock waterproof and certified?
A: Our outdoor smart locks have IP65/IP66 waterproof ratings. Our products are certified by CE, FCC, RoHS and have passed 100,000+ fingerprint recognition tests.
Q: What payment methods do you accept?
A: We accept T/T, L/C, PayPal, Western Union, and Alibaba Trade Assurance. Typically a 30% deposit is required in advance, with the 70% balance before shipment.
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Wipan Lock
