Q: What is the warranty period? How about after-sales service?
A: We offer 3-year free warranty and lifetime technical support. If there is any quality problem, we will send replacement parts for free or arrange a compensation. Our after-sales team responds within 12 hours.
Q: What is the MOQ for your smart lock? Can I order 1 piece for testing?
A: We have no MOQ restrictions, so you can purchase samples for testing at any time, and bulk orders receive more favorable prices.
Q: Can I customize the smart lock with my logo and packaging?
A: Yes, we support OEM&ODM services, and you can freely customize brand logos, packaging boxes, functions, and accessories.
Q: What is the lead time for production and shipping?
A: Sample: 7-10 working days. Bulk order: 15-30 working days (depend on customization), shipping by sea/air/express (we recommend the cheapest option based on your location).
Q: Is your smart lock waterproof? What certifications do you have?
A: Our outdoor smart locks have IP65 IP66 waterproof rating. Our products have been certified by CE, FCC, RoHS and passed 100,000+ fingerprint recognition tests.
Q: Is the smart lock easy to install? Do you provide installation videos?
A: Yes. We will send the installation video & manual after order confirmation.
Wipan Lock
