Frequently Asked Questions
Q
Are you a manufacturer or a trading company?
We are a factory with an integrated trading department.
Q
What are the payment terms?
We accept TT bank transfer, Paypal, and Western Union.
Q
What format of design is needed?
We prefer AI or Coreldraw formats, but PDF is also acceptable.
Q
What is the expected delivery time?
For sample orders, it takes 1-7 days. For bulk orders, it is 7-15 days. For huge orders, please check directly with the sales representative.
Q
What is your after-sales service policy?
Each of our products is fully inspected by our QC department to ensure 100% perfect quality before shipment. We will replace any defective products you receive, as we take responsibility for every product we sell.
Q
Can this lock be installed on different surface materials?
Yes, this smart RFID locker lock is fully applicable for installation on both wood and metal surface materials.